I used to work for a well known tour operator and the boss there could best be described as 'salt of the earth'. I once saw him throw a customer through an (open) window after the man had had the temerity to complain and demand a refund. He never came back. As I was young and living on my own I used to shop at Kwik Save (shows you how long ago this was). One day I bumped into my gaffer doing his shopping. As the owner of dozens of classic cars and living next door to Ryan Giggs I was stunned to see him pushing a trolly around the 'stack 'em high' not-so-supermarket. 'What are you doing here Dave?' I asked. That was it. 'I've fuckin' told 'er to stop buying the fuckin' kids fuckin' 'einz Beans. They're fuckin' kids they don't know the fuckin' difference between 'einz and fuckin' Kiwk Saves!' Sure enough there in his trolley were dozens of No Frills Brand 'Toxic Avenger' baked beans. He eventually sold the company for millions to a larger rival and is probably sat in Barbados right now eating No Frills Lobster drinking Own Brand Lilt. He taught me everything I know about business. 1. You 'ave to keep your fuckin' finger on the fuckin' pulse. 2. You can't run a fuckin' business from a fuckin' golf course. As a final aside his surname was Unwin, his partner was called Mr Clover and believe it or not another director was Mr Dunn. Me and my mate used to love baffling new starts (especially the young ones who'd never seen the classic Airplane moment) with the company' complicated hierarchy. 'Unwin's over Clover but Clover's under Dunn' we used to tell them. Eee we did some laughing in those days. Actually we really did.