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6 Things Never To Say To A Barman

by Chris Mifsud
28 November 2014 24 Comments

Your suspicions were justified: the guy pouring your sixteenth Guinness and half-heartedly laughing at your weak puns really does hate you. Read on and cringe...

barman

Since I turned 18, I have been a fan of a notoriously cheap chain of pubs, and until about three days ago, I loved it so much that I worked for them. However, in the nine months service that I racked up, my tolerance of the general public declined faster than a regular could get to the bar at 9am.

Now, I don’t like to generalise so I will just clarify that it was only the drunk ones that I couldn’t stand. However, sobriety was a vice much frowned upon amongst the clientele of my workplace. In fact the only sober customer of note that I ever served only remained so for roughly an hour, at which point she kicked the manager in the bollocks and called him a cunt, before being promptly dragged outside and arrested. In fairness, he was one, heralding the only occasion where the phrase, “the customer is always right” actually held any water.

But anyway, despite drinking too much being fairly high up on my list of priorities as a student, I gradually came to despise those who plagued our shitty little pub, with a hatred usually reserved for the dim-witted ranks of the English Defence League. Why? Well, a word to the wise - the following phrases are ones that should never be used by any customer, under any circumstances. Ever:

1/ “I just made that this morning mate.”

Do you think I’m fucking stupid? Is it not comprehendible that, as a barman, I just might have seen a £50 note before? Did you not hear the last fifty fucking shining wits use that line?

2/ “Fucking hell mate, cheer up!”

Since when did working on a Saturday night, until 5am, ever make anyone happy? Especially when you’re being paid a possibly illegally low wage, and only until 1am.

If you have that much money and you can’t find anywhere nicer to drink, in Windsor of all places, then you are either a drug dealer, or you just have exceptionally poor taste.

3/ “I’ve been waiting ages…”

What makes this one so awful is that it is never said to anyone, but it is always said loud enough so that every overworked and underpaid member of staff can hear it. But even then, on its own, it’s harmless. However, when it is followed by, “I haven’t decided what I want yet”, when you get round to serving them, it induces a rage beyond what I thought humanly possible. The only thing it is good for is ensuring that no-one will serve you for at least another fifteen minutes.

4/ “I’ll get this one, lads.”

This can roughly be translated to mean: “I’ll get this one, and the next ten, because I just fucking love getting wads of cash out of my fat wallet.” If you have that much money and you can’t find anywhere nicer to drink, in Windsor of all places, then you are either a drug dealer, or you just have exceptionally poor taste.

5/ “Blimey, bit steep that is innit…”

No, it’s fucking not. I’ve heard it is cheaper, however, over there. Outside.

6/ “Go on, let me off. It’s only a quid!”

Yeah, excellent, I’ll let every single one of you off a quid so my till works out to be £900 down and I get sacked for theft. When I get discounts off already cheap-as-shit booze as an employee, maybe I’ll think about it. Actually, no, I won’t.

I could go on. In fact, I’d love to, since I count complaining as a legitimate hobby, and sometimes even a skill.  But I fear that as a reader, you’d suddenly find yourself feeling sorry for me, and every other barperson you’ve ever made a smart-arsed comment to and stop doing it, and if I started enjoying the company of customers, I think the universe would collapse on itself. But let’s face it, we’ve all done it. Even me. For some reason, I fail to see how irritating I can also be as a customer. It’s something about drinking that convinces everyone that they are above manners, and that using the terms, “fella”, “boss”, and “pal”, is somehow fucking normal. Is it? I can’t be sure. But drunk people are certain of it, and that is why I fucking hate drunk people. Except when it’s me…

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DW 12:02 pm, 6-Dec-2011

Can the next article be 'why I hate chain pub barmen' with desultations of such behind the bar quotes like: 1. 'Aint you got anything smaller?' - No I have not you buffoon - sorry to give you £40 for a £31 round but I left my coin jar at home 2. 'Do I look like I'm serving?' Yes, you do seeing as you are wearing a rancid black polo shirt with Yates' wine lodge Watford on it like everyone else behind the bar 3. 'Tipping is not a plce in China' And serving shite lager in a warm glass is not good service.

GB 1:06 pm, 6-Dec-2011

I ran a bar and now being a customer i cant stand the feckless part time bar staff who couldnt give a toss, who have no sense of order, i never found it difficult on a Friday or Saturday night to know who was next - weird thing, people actually look different. I could also take more than one drink in an order ie bar persons that get confused after drink 2 in a 4 drink round are thick as pig shit. Dirty glasses is another pain in the ass, as with a clean bar - it really isnt that hard to clean liquid off of hard surfaces. But the worst thing that happens to me as a customer is servers putting coke in my whisky when i never asked for coke, that or looking confused when i order a whisky "with? what? no mixer?" Yes you bell end it is a drink of its own, we're not all retarded students ordering JD and coke. However, serving hundreds of customers takes its toll, low earners who've taken all their money out to flash a wad of 20s, ah, you must be loaded! No! you drive a van, oh, how suave you are! with their leaning over, waving a note to get served, as if golum will run to the precious. Ordering what you think is their round... is that everything? but then adding one more, then another, then another - just tell me what you want and i'll go get it, efficiently; just because you cant remember past the 5th letter of the alphabet doesnt mean i cant take 10 drinks ffs

DeanJames 1:10 pm, 6-Dec-2011

Yes DW - Yates' Wine Lodge Watford - quite possibly the breeding ground for all of earth's scum. Warm beer, rose on the dance floor and sticky elbows on the bar. What a place

Dan H 1:53 pm, 6-Dec-2011

I'm sorry but being a barman isn't a skilled job therefore you should only be paid minimum wage and you should be fucking greatful for it. Typically bollocks by a Mammy's boy who is probably being paid through university by your parents, have no idea of the value of cash and think your above 'normal' working folk because you go to university.

daniel 2:33 pm, 6-Dec-2011

why dont you get a proper job then, you know like an intelligent human being. Oh I forgot, youre a "writer" well don't give up the day job pal, you're shit at it.

Ben Martin 3:08 pm, 6-Dec-2011

Working ANYWHERE in the service industry is a thankless job looking after feckless idiots who genuinely believe that bullshit that 'the customer is always right'. They're rarely right. They're usually obnoxious fucks who think they're above you because of which side of the till they stand on. Well said Chris.

Frimpongballs 4:21 pm, 6-Dec-2011

I'm with Chris on this one. I've never worked in a bar mostly due to not wanting to have to deal with drunk animals all night long. I think some of the people having a pop at the writer are proving his point unbeknownst to themselves. Well done lads.

Rossi 7:03 pm, 6-Dec-2011

Having worked on both sides i.e drinking Stella two for one with my yellow card all night in glasgow and serving up your own arse complete tossers in a proper boozer in clapham asking for rock shandys (orange and lemonade to everyone else) while the pub is 5 deep due to a England v Wales rugby international. I had the best boss who quite nicely told the person "if your orderly shit like that then fuck off this is a pub". So my out take on the whole subject is that if you in a pub serving or drinking your all cunts.

Bon 7:18 pm, 6-Dec-2011

Haha. Pwned.

Beth Cravens 7:47 pm, 6-Dec-2011

Oh dry it up crybaby. Yes drunks can be obnoxious, dude you work in a bar. That's a bad place to be if you can't handle drunk people. Seek a new profession I beg you.

Mongalong 11:21 pm, 6-Dec-2011

I've been a bar manager and drunk people are fine. That's why they're in a pub. Generally smiling and being polite gets most people on your side. I've been a customer in a pub many times and I can't fucking stand miserable bar staff. Cheer up you sour twat and listen to my order right. Your manager should have a word.

James 12:54 am, 7-Dec-2011

It seems this comments section is filled with the exact same people the writer was referring to. The general public are often terrible people, when drunk: worse. Misanthropy is not a choice

Robert 10:47 am, 7-Dec-2011

Rossi... your boss told a guy to fuck off for ordering an OJ and lemonade? Am I missing something here?

S.T.F.U. 4:48 pm, 7-Dec-2011

Working in a pub must be a thankless task. I worked in what was supposed to be an English pub abroad, and whilst there was a certain demand for pints, it was mostly bottles and mixed drinks. However, on Friday nights (it was worse on amateur nights - NYE etc) where you'd get the worst people imaginable. Drunk off their faces as they never go out on the lash (good for them) ordering Flaming B52's (a triple layered shot) with only one barman and 200 customers, ordering martinis one by one, cosmopolitans, but this one is with triple sec and that one with Cointreau: FUCK OFF. I understand that you know what you like to drink, but if you see one person with deer in the headlights eyes, get a Heineken you fucker. OJ and Lemonade is something that you look forward to in a real bar, it just comes out the gun, simples. It's a different clientele, 9am drunks in 'Spoons compared to office workers blowing off steam. Between the two I couldn't choose... so i quit!

Loudmouth Socialist Northerner 7:05 pm, 7-Dec-2011

I used to work behind the bar at a pub in sleepy St Albans. By day it was full of binmen who had just finished their rounds and by night it was a drum n bass pub. Not two of the finest demographics to serve booze to but i can honestly say i have never laughed so much in my life.

Chris 2:03 pm, 8-Dec-2011

To everyone who is begging me to get a new job, I did. I wrote this in the midst of angsty teenage bitterness at not being able to find a place to work where being punched in the face by beered-up squaddies wasn't an occupational hazards. Thankfully I now work in a pub that isn't full of fucking bellends. You live and learn!

Ottilie. 7:34 pm, 8-Dec-2011

Hmm. A very opinionated insight. Also, grammatically incorrect in a few places which is surprising for you. Anyway, a somewhat interesting read although the colourful language makes it hard to sympathise with your previous predicaments. Try not to whinge so much next time. Overall, not a bad start at all.

George Smith 12:42 am, 12-Dec-2011

Drunks are the most annoying people there are. They are absolutely stupid and make total asses of themselves in a constant basis. When having to deal with them in a working situation, social situation, or living situation, it takes all you can do to not go off on them. For you idiots out there who think it's cool to be drunk and harass those around you, you are the pricks I'm talking about. Rather than telling this guy to get a real job and a life, why don't you assholes sober up and go fucking deal with it for a change. Bro, I'm sorry you have to work such a shit job. Perhaps when another job becomes available, you may want to go for it and get out of your current situation. Sometimes, people have to take the jobs they can get. I really have no tolerance whatsoever for idiots who think the world stems around their next buzz. Having a drink is one thing, not being able to handle your booze and making an ass out of yourself in the name of being drunk is only a poor excuse and shows your mentality. I've put up with drunks my whole life and I despise them with every breath. They suck!

andrew 5:37 pm, 12-Dec-2011

it has to be said though that its fairly obvious the moment you step into one of these places that the staff dont want to be there, that is always off putting for a customer. the common denominator these places have id slow and often surly service. dont get me wrong i imagine it can be hell on earth but so are other peoples jobs sometimes. Occasionally though there are exceptions and often in the strangest places. The wood green branch of wetherspoons is rather unlovely even as far as these places go,i won't tell you what my job was/is but tit involved a lot of hanging around (nothing illegal, infact quite the opposite), this place was my bolthole, find aquiet corner, nurse a couple of drinks and there was a barman there who was cheeriness itself. At the time they were doing a pint of Greene King IPA for 99p and as he poured eachone and asked for payment he would say, " i never get tired of saying that" (99p) he took real pleasure in his job. None of their barmaids seem to be lookers though do they?!

The Baron 3:39 pm, 6-Feb-2014

Chris is only pissed poff coz noboby has (yet) ofered him a nosh.

Walker 4:36 pm, 6-Feb-2014

Hi Chris, Hope you're well. So glad someone has written what we have all been thinking for a long time! Take care Walker

Suburban Bushwacker 9:10 am, 7-Feb-2014

I was disappointed in this piece, far from being a whinger I thought the author pulled his punches, there are a lot worse punters than the ones he describes. Only in england is Barman not a proper job, in NYC a barman can earn a living wage, here a barman is a target for the sneers of the self loathing poor and the disdain of the slightly better off. keep 'em coming Chris

Johnny L 10:33 pm, 8-Feb-2014

Please, thank you that's all, unless you know the barman/woman. Then leave a decent tip. It's not an easy job.

Fen 5:54 pm, 10-Feb-2014

Worked in Yates in St Helens. Everyone thought they were Peter Kay (yeah yeah he's not from there, but they were all fat Northern 'comedians'). "How much?! You should be wearing a stipey jumper you mert". And lingering hand out for their penny change.

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